FAQ

It is possible to download the app on both your phone and your desktop!

1. Desktop: To install the app on your computer, click on the “download icon” on the right end of the browser bar and click install. 


2. iPhone and iPad: When the page has loaded, click on the “share icon” at the bottom center of the menu bar. Then, click “add to home screen”. The app will download on your iPhone.


3. Android: For Android phones, click on the 3 dots in the browser – top bar. When the menu opens, click “install app”.

If you forgot your password you can easily reset it! Please follow the steps below:

1. Enter the platform 
2. Click on the portfolio or account icons, at the bottom of the page 
3. Select “login to your account via email” 
4. Then click on “Forgot password”, on the bottom left side of the login screen
5. Fill-in with your email address and click reset
6. You will receive a link to reset your password

To buy an artwork on our platform, enter the “Invest” section and select your preferred artwork. You can only buy arworks on the trading floor during trading days (currently only Thursdays 9am – 5.30pm CET).

Once clicked “Buy Asset” you will start the buying process:

1. Confirm your artwork  
2. Fill in your billing address
3. Choose your payment method 
4. Overview & Confirm your purchase!

When you buy an artwork in the “Invest” section you may receive immediate confirmation of purchase. It is also possible that you receive a notification that another purchase is already in the making and you will have to wait until prices are adjourned according to the last trade.

If you accept the new “ask” price, then you will be able to proceed with your purchase (see “How is the price for a purchase or a sale calculated?”).

To sell an artwork back to us, enter your portfolio, choose the asset you want to offer for sale and click “Sell Asset”. Please note that sales in this section are only open during trading days (currently only Thursdays 9am – 5.30pm CET).

Once clicked “Sell Asset” you will submit your sale request:

1. Confirm you wish to offer your artwork for sale
2. Fill in your bank account details
3. Send your sale request

After we have reviewed your sale request and accepted it (subject to our discretion), you may receive confirmation. It is also possible that you will be notified that another trade is already in the making and you will have to wait until prices are adjourned according to the last trade. If you accept the new “bid” price, you will be able to proceed with the sale request.

The indication of prices in the trading section follows a bid/ask structure and dynamic. 

The term “ask” refers to the purchase price we are willing to sell a selected artwork, the term “bid” refers to the price we might be willing to buy at after we have reviewed and accepted your sale request, calculated according to the platform supply and demand. Similarly to the stock exchange, the bid price will always be higher than the ask price. This difference between the bid and ask prices is called “spread” and it changes constantly according to the fluctuation on the market. The spread can therefore be considered as a measure of supply and demand for an asset. The smaller the spread, the more liquid the asset is.

The price structure follows the bid/ask dynamic, conforming to the stock market rules. The pricing will thus change according to the marketplace activities (bid and ask). In the beginning, prices will be set by Weng Art Invest, according to the platform supply and demand. It is also on Weng Art Invest to decide which sales offers to accept. The goal however, is to further develop the platform and to accept, eventually, peer-to-peer trading.

When at the checkout you select “Wire Transfer” as a payment method, you will not see the artwork in your personal portfolio until we have received your wire transfer. We highly recommend to send the transfer as soon as possible. If the funds are not received within 7 working days from the initiation of the order, the transaction will not be completed and your asset will be returned to the trading floor. 

On the other hand, if you select a credit card payment method, you will be able to immediately see the artwork in your personal portfolio.

On Weng Art Invest, users can buy an a digital twin that represents the ownership of an artwork which can be redeemed only after a 12 months-holding period. Conversely, Weng Contemporary is an online art gallery where art pieces will be dispatched right after purchase. Moreover, on the platform, the prices are primarily determined by the forces of supply and demand.

The term “bid” refers to the highest price Weng Art Invest is willing to pay for a specific asset; on the other hand, the term “ask” reflects the lowest price Weng Art Invest is willing to sell at. As it happens on the stock exchange, the ask price will always be higher than the bid price.

The difference between the bid and ask prices is called “spread” and it changes daily according to the users activity on our platform (market behavior). The spread can therefore be considered as a measure of supply and demand for an asset. First and foremost, the spread covers the risk of Weng Art Invest and also allows us to cover expenses such as insurance, storage and handling.

There are no extra costs involved. Any costs for artist resale fees, insurance, storing, transport, installation, maintenance or extra advisory costs are included in the sales price. Additional costs will only occur during the redemption process.

The physical assets will be stored by us for you, but visible and accessible as digital images in your personal portfolio section. All you have to do is to click on the portfolio icon in the platform bottom menu. If you are not already logged-in in your profile, you will be requested to enter your email to login and then access your portfolio. 

Within your portfolio section you can find the list of your assets, the details of each of them, as well as the performance of both your asset and your portfolio. You can redeem your assets or offer it for sale to us by using the corresponding functionalities in the portfolio section. 

You will be able to see your portfolio performance via a graph within your portfolio section. By selecting a specific artwork, you will also be able to see the price development of the selected piece.

No. We cannot assume any guarantees regarding a stable value or increase in value of any of the artworks offered. However, while no investment is 100% risk free, we carefully choose limited editions for our client by worldwide renown artists with a solid secondary market.

Weng Art Invest will define a daily bid price for each artwork featured on the platform, and users will have the opportunity to request the sale of their assets at this price on the same day. Weng Art Invest may accept the sale offer of a user at the specified bid price. Subsequently, the bid price will be reevaluated based on the trading activity’s dynamics and the corresponding supply and demand behavior. When multiple users request the sale of the same edition, Weng Art Invest may accept the first request at the current bid price and subsequent requests at a lower bid price. Although we aim to quote bid prices under any circumstances, there is no legal obligation for us to do so. 

Yes. After purchasing an artwork, you are the legal owner of the piece. We merely hold it in storage for you. This means that in the unlikely event of our company’s insolvency, your artworks will not be part of the insolvency estate and you will continue to be the rightful owner of the artwork.

No, not at this point. Currently, you can only trade your asset on the Weng Art Invest platform. This will potentially change in the future according to rules and regulations.